Offy Handbook: Difference between revisions
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''(*) Dinh is our OpenERP-based ERP system used mostly to allow individual time & skills management, opportunity and invoice tracking, people profiles update and purchase follow-up. The best way to learn how to use it is to ask your fellow Offies!'' | ''(*) Dinh is our OpenERP-based ERP system used mostly to allow individual time & skills management, opportunity and invoice tracking, people profiles update and purchase follow-up. The best way to learn how to use it is to ask your fellow Offies!'' | ||
==== A few words you shall unlearn. And a few more you shall learn. ==== | |||
We are proud to say Officience is a learning environment, and funnily, part of the learning process can also involve “unlearning” a few things. | |||
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These are a few words and expressions that you want to stop using. Why? These sentences go against our values, our vision, whether it is by breaking the commitment idea or by going against the autonomy and no manager idea. So stop using them. Today. | |||
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- “I will try my best” | |||
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- “Can you validate/approve/review?” | |||
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- Manager. Boss. Staff. | |||
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- “I will reply/do it as soon as possible” | |||
In return, at Officience we welcome every individual as a whole, with its moods, its feelings, its doubts... As such, you will hear and you are invited to make extensive use of terms like: | |||
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- "I feel that ..." | |||
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- "I am happy / unhappy because ..." | |||
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- "I like / i dislike ..." | |||
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- "I sense that you are not satisfied." | |||
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- “I think I made a mistake when I…” | |||
==== Customer confidentiality you shall ensure ==== | |||
As an open organisation, we strive to be as transparent as possible. However, we do not practice "radical transparency" (i.e. full and complete transparency at any cost). | |||
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In particular: | |||
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- We respect the desire of our clients not to be transparent. As such, we sign and honor our NDA commitments, and even is no NDA has been signed, we treat any customer information as confidential by default. | |||
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- An incomplete view on a situation can be much more harmful that no information at all. | |||