Difference between revisions of "Offy - Caring"
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| − | Sylvain PIERRE | + | == Caring Core value== |
| + | '''CARING''' the first of the [[Officience_-_Core_values|COSMIC Core values of Officience]]. | ||
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| + | It says : | ||
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| + | "We continuously try to better understand our customer’s business as well as their “non-expressed” needs. We care about our customer’s concern, we establish good communication to make them feel comfortable. We deliver consistently on our promises and seize any possible opportunity to convert our customer from satisfied one to “raving fan” one. Thanks to operational excellence, we aim at maintaining and maximizing our clients’ satisfaction which is periodically assessed through our internal procedures." | ||
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| + | Outch, this is long and heavy ! So... | ||
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| + | ==Caring in real life== | ||
| + | Sylvain PIERRE brought complement in February 2015 and formulated : '''"Caring: I Know therefore I Care"''' | ||
We empathize with the men and women we interact with daily, living in their shoes and caring with passion about solving the problems that prevents them to be happy. We get our satisfaction from seeing them smiling. | We empathize with the men and women we interact with daily, living in their shoes and caring with passion about solving the problems that prevents them to be happy. We get our satisfaction from seeing them smiling. | ||
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| + | '''And for you, how Caring core value translate in practice ? Take care, edit and share your understanding within here.''' | ||
| − | + | ==See Also== | |
| − | + | Take a look at other Core values. | |
| − | |||
* [[Offy_-_Open_and_Sincere|Open & Sincere]] | * [[Offy_-_Open_and_Sincere|Open & Sincere]] | ||
* [[Offy_-_Merit|Merit]] | * [[Offy_-_Merit|Merit]] | ||
* [[Offy_-_Innovation|Innovation]] | * [[Offy_-_Innovation|Innovation]] | ||
* [[Offy_-_Commitment|Commitment]] | * [[Offy_-_Commitment|Commitment]] | ||
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| + | ==Sources== | ||
| + | *[https://docs.google.com/document/d/1nBzXwh09gQ9-1HDg8VeQOYeDLtZggfN_wyJWtSxD6Jk COSMIC LOVER (Ngoc Thu, 2011)] | ||
| + | *[http://www.example.com COSMIC: What's hot. What's not. (Sylvain PIERRE, Feb 2015)] | ||
Latest revision as of 02:27, 19 November 2017
Caring Core value
CARING the first of the COSMIC Core values of Officience.
It says :
"We continuously try to better understand our customer’s business as well as their “non-expressed” needs. We care about our customer’s concern, we establish good communication to make them feel comfortable. We deliver consistently on our promises and seize any possible opportunity to convert our customer from satisfied one to “raving fan” one. Thanks to operational excellence, we aim at maintaining and maximizing our clients’ satisfaction which is periodically assessed through our internal procedures."
Outch, this is long and heavy ! So...
Caring in real life
Sylvain PIERRE brought complement in February 2015 and formulated : "Caring: I Know therefore I Care"
We empathize with the men and women we interact with daily, living in their shoes and caring with passion about solving the problems that prevents them to be happy. We get our satisfaction from seeing them smiling.
How about that ? The expected behavior is the same but I removed the word "Customer" because we actually need to care about everyone, and put the individual beings on top of the role each individual holds. We work with friends, not customers.
Caring (examples)
- “I talked to XXX yesterday, something seems to bother him, let’s find out what it is.”
- “I just got a mail from our customer about some bugs in the tool we built, I’ll work over the week-end to fix that for him, he has a demo to his boss on Monday.”
Not so Caring (examples)
- “So you had no one to take care of your kid this morning? It doesn’t matter, you missed the meeting.”
- “I just got a mail from our customer about some bugs in the tool we built. Whatever, we finished the delivery, that’s his problem.”
And for you, how Caring core value translate in practice ? Take care, edit and share your understanding within here.
See Also
Take a look at other Core values.
