Difference between revisions of "Officience - Core values"
(Replaced content with "#REDIRECT Core_values") |
|||
| Line 1: | Line 1: | ||
| − | + | [[File:The_Millenium_Falcon.png]] | |
| + | |||
| + | ==Officience Core values: COSMIC== | ||
| + | |||
| + | '''Core values''' are something at cornerstone of every company. (So, it's kind of boring.) Officience had developed its core values in early years (meaning 2007) and here they are. Beware, that's heavy. (You might want to take a cup of coffee before getting into this.) | ||
| + | |||
| + | ===1. Caring=== | ||
| + | |||
| + | We continuously try to better understand our customer’s business as well as their “non-expressed” needs. We care about our customer’s concern, we establish good communication to make them feel comfortable. We deliver consistently on our promises and seize any possible opportunity to convert our customer from satisfied one to “raving fan” one. | ||
| + | Thanks to operational excellence, we aim at maintaining and maximizing our clients’ satisfaction which is periodically assessed through our internal procedures. [[Offy_-_Caring|More...]] | ||
| + | |||
| + | ===2. Open & Sincere=== | ||
| + | |||
| + | We believe that the world is better when we can openly & constructively share our feelings, thoughts, even our doubts. It implies capacity to listen to ourselves, and to each others. It also implies an environment of trust. We are aware of that, and do our best to create this environment, by making it clear that: | ||
| + | * There is no perfect person, or perfect method to do things, every idea or comment are worth talking about | ||
| + | * Feelings count. Any feeling of unfairness should be addressed, and every body should feel concerned. | ||
| + | Beyond sincerity and honesty that create trust, at Officience, open & sincere also means that curiosity is fostered, in a perspective of constant optimization of our methods. [[Offy_-_Open_and_Sincere|More...]] | ||
| + | |||
| + | ===3. Merit=== | ||
| + | |||
| + | We reward performance, and the best way for us to ensure that people receive the compensation (bonus, promotion, recognition) for what they deserve is to clearly & formally document expectations & achievements through our Opera system. | ||
| + | To make the system work, we try our best to figure out & set high but realistic objectives, and to invest our efforts on tracking progress on those objectives. [[Offy_-_Merit|More...]] | ||
| + | |||
| + | ===4. Innovation=== | ||
| + | |||
| + | The world is changing. Processes that we do today may need to be changed tomorrow. We accept that and constantly challenge the status quo, in order to initiate change. We encourage creativity, innovation and risk-taking. The culture of change developed within Officience rewards creative behaviors. This policy of continuous improvement allows us to provide our clients with a constant optimization of our services. [[Offy_-_Innovation|More...]] | ||
| + | |||
| + | ===5. Commitment=== | ||
| + | |||
| + | At Officience even if we cannot predict the future, at least we try hard ! No project begins without a clear definition of KPIs and thus expected final results. This vision enables us to commit confidently into the achievement and of success of our mission. [[Offy_-_Commitment|More...]] | ||
| + | |||
| + | ==The story behind== | ||
| + | |||
| + | Duc HA DUONG formulated the Core Values in 2007. | ||
| + | |||
| + | "S" of "COSMIC" is Cao Phong DUONG's (bad) idea to avoid acronym to be... "COMIC". ("COMIC" would have been so fun !) | ||
| + | |||
| + | Ngoc Thu TRAN THI helped to complete the core values with [[Officience_-_Management_principles|"LOVER" management principles]] (Learning Lifestyle, Organisationally Big, Vietnam Mix, Entrusted!, Responsible Together) in 2011. ("COSMIC LOVER" ! Isn't it easy to remember ?) | ||
| + | |||
| + | In original version, "Caring" values was "Customer service". It was renamed after Officience moved to a new model in 2014 as "Caring" became increasingly more important value. | ||
| + | |||
| + | ==COSMIC in depth== | ||
| + | * [[Offy_-_Caring|Caring]] | ||
| + | * [[Offy_-_Open_and_Sincere|Open & Sincere]] | ||
| + | * [[Offy_-_Merit|Merit]] | ||
| + | * [[Offy_-_Innovation|Innovation]] | ||
| + | * [[Offy_-_Commitment|Commitment]] | ||
| + | |||
| + | ==See also== | ||
| + | *[[Officience_-_Mission|Officience Mission]] | ||
| + | *[[Officience_-_Causes|Officience Causes]] | ||
| + | *[[Officience_-_Management_principles|Officience Management principles]] | ||
| + | |||
| + | ==Sources== | ||
| + | *[https://docs.google.com/document/d/1nBzXwh09gQ9-1HDg8VeQOYeDLtZggfN_wyJWtSxD6Jk COSMIC LOVER (Ngoc Thu, 2011. Updated 2017)] | ||
| + | *[http://www.example.com COSMIC: What's hot. What's not. (Sylvain PIERRE, Feb 2015)] | ||
Revision as of 02:13, 22 November 2017
Contents
Officience Core values: COSMIC
Core values are something at cornerstone of every company. (So, it's kind of boring.) Officience had developed its core values in early years (meaning 2007) and here they are. Beware, that's heavy. (You might want to take a cup of coffee before getting into this.)
1. Caring
We continuously try to better understand our customer’s business as well as their “non-expressed” needs. We care about our customer’s concern, we establish good communication to make them feel comfortable. We deliver consistently on our promises and seize any possible opportunity to convert our customer from satisfied one to “raving fan” one. Thanks to operational excellence, we aim at maintaining and maximizing our clients’ satisfaction which is periodically assessed through our internal procedures. More...
2. Open & Sincere
We believe that the world is better when we can openly & constructively share our feelings, thoughts, even our doubts. It implies capacity to listen to ourselves, and to each others. It also implies an environment of trust. We are aware of that, and do our best to create this environment, by making it clear that:
- There is no perfect person, or perfect method to do things, every idea or comment are worth talking about
- Feelings count. Any feeling of unfairness should be addressed, and every body should feel concerned.
Beyond sincerity and honesty that create trust, at Officience, open & sincere also means that curiosity is fostered, in a perspective of constant optimization of our methods. More...
3. Merit
We reward performance, and the best way for us to ensure that people receive the compensation (bonus, promotion, recognition) for what they deserve is to clearly & formally document expectations & achievements through our Opera system. To make the system work, we try our best to figure out & set high but realistic objectives, and to invest our efforts on tracking progress on those objectives. More...
4. Innovation
The world is changing. Processes that we do today may need to be changed tomorrow. We accept that and constantly challenge the status quo, in order to initiate change. We encourage creativity, innovation and risk-taking. The culture of change developed within Officience rewards creative behaviors. This policy of continuous improvement allows us to provide our clients with a constant optimization of our services. More...
5. Commitment
At Officience even if we cannot predict the future, at least we try hard ! No project begins without a clear definition of KPIs and thus expected final results. This vision enables us to commit confidently into the achievement and of success of our mission. More...
The story behind
Duc HA DUONG formulated the Core Values in 2007.
"S" of "COSMIC" is Cao Phong DUONG's (bad) idea to avoid acronym to be... "COMIC". ("COMIC" would have been so fun !)
Ngoc Thu TRAN THI helped to complete the core values with "LOVER" management principles (Learning Lifestyle, Organisationally Big, Vietnam Mix, Entrusted!, Responsible Together) in 2011. ("COSMIC LOVER" ! Isn't it easy to remember ?)
In original version, "Caring" values was "Customer service". It was renamed after Officience moved to a new model in 2014 as "Caring" became increasingly more important value.
